Shipping policy

Shipping Policy

At PawPaws Box, each crystal is carefully packed and shipped with protection in mind.

Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed.

Because each crystal is individually checked and packed, processing time may vary slightly during busy periods.

Shipping Destinations

We currently ship to the United States and selected international destinations.

If your country is not available at checkout, please contact us before placing an order.

Estimated Delivery Time

United States: 7–14 business days after shipment

International orders: delivery time may vary depending on destination, customs processing, and local postal service conditions.

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Cost

Shipping costs are calculated at checkout unless a free shipping option is displayed.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, import taxes, or local fees charged by their country.

PawPaws Box is not responsible for delays caused by customs inspections or local postal services.

Order Tracking

When your order ships, you will receive a tracking number by email if tracking is available for your shipping method.

Lost or Delayed Packages

Once an order has been shipped, the carrier is responsible for delivery.

If your package is delayed, please contact us and we will do our best to help you check the shipment status.

Damaged Packages

If your crystal arrives damaged, please contact us within 48 hours of delivery with:

We will review the case and help find a suitable solution.

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