FAQ

FAQ

Are these natural crystals?
Yes. PawPaws Box focuses on natural raw crystals. Variations in texture, shape, clarity, and inclusions are part of their natural character.

Will I receive the exact stone shown?
For one-of-a-kind pieces, you will receive the exact stone shown.
For standard listings, you will receive a similar piece within the listed size and quality range.

Which crystal should I start with?
White Quartz is the best starting point for most first-time buyers. It feels clean, versatile, giftable, and easy to love.

Which crystal feels most premium?
Super Seven is our premium step-up option, chosen for buyers who want something rarer, deeper, and more collector-focused.

How long does shipping take?
Orders are processed within 1–3 business days. Most U.S. orders arrive within 5–10 business days after shipment.

Do you offer gift-ready packaging?
Yes. Every order is packed with care, and our presentation is designed to feel giftable from the moment it arrives.

What if my item arrives damaged?
Please email zhangtaoyiwan@gmail.com within 48 hours of delivery and include photos of the item and packaging.

Can I return a crystal if it looks slightly different from the photo?
Natural variation is expected in raw crystals and is not considered a defect. Please read each product description carefully before ordering.

How can I contact you?
You can reach us at zhangtaoyiwan@gmail.com. We usually respond within 1–2 business days.